• 15-day return policy for items postmarked within the original purchase date.
• Items must be unworn, unwashed, undamaged, with all original tags attached.
• For a quick Retuns and Exchanges process click HERE.
• For other detailed information visit Returns & Refunds Page.

• Receive a shipment email with tracking number after the order ships.
• Track order status via Track Order Page
• If email or tracking number is incorrect, submit a ticket on the contact page.

• Change device or browser, or try PayPal express checkout.

• Click Forgot your password when signing in.
• Receive a notification email with a link to reset the password.

• No account required to place an order, but one is created based on the email used.

• New collections are released each season.
• Sign up for back in stock email alerts on the product page of the out-of-stock item.

• Depending on the order status, cancellation may not be possible. For immediate assistance, reach out to us via phone or live chat.
•  If cancellation is not feasible, we can guide you through the returns process.

• Contact Alaurs with a picture of the damaged parcel.
• Also contact the post office or delivery service to initiate a claim.

• To check the status of your order, please [Click Here](link) or log in to your Alaurs.com account and view the Order History page.
• Orders placed before 3 pm on weekdays for Expedited and 2 Day shipping will ship the next business day. Orders placed after this time or on weekends will ship the following business day.
• During special promotions and holidays, additional processing time may be required. Allow 1 - 3 extra days for order processing.
• For further assistance, please contact us via email.

• Sale items may be refunded at the discounted price, not the original price.

• Faster shopping experience.
• Stay updated with news and offers.

• Click the User icon on the homepage and Sign up.
• Fill in personal information and follow the steps.

• All transactions on Alaurs.com are secure.
• SSL technology ensures privacy and protection of personal information.

• Email us at support@alaurs.com.

OR

• Fill out the form on the contact page for further questions or issues.

• All items are carefully made, resulting in slight variations in thread color, fabric color, and fabric texture.
• Variations are minimal.

• Check email address associated with PayPal.
• Update card information or resolve account limitations.
• Contact payment method provider for declined credit card payments.

• Popular products can sell out quickly and be restocked.
• Choose size, click NOTIFY ME, and add email address to receive notifications.
• Subscribing to Restock notifications signals interest in the item and increases the likelihood of restocking.
• Clicking ❤ on the product saves it to your Wishlist in your Alaurs account.

• US Dollar, Australian Dollar, Canadian Dollar, Euro, Pound Sterling, Singapore Dollar, Japanese Yen, Swiss franc, Mexican Peso, Swedish Krona, New Zealand Dollar, Danish Krona.

• We ship worldwide; check if we ship to your country Here . Unfortunately, if your country is not included, we do not ship to you.

• Typically, emails receive a response within 24 business hours (Mon-Fri).
• Allow up to 48 business hours during peak seasons & sales.

• Contact Alaurs to close the account.
• Consider the timing if there are recent orders or returns.

• Contact Alaurs with order number and product name.
• Check shipping confirmation email for possible deviations.

• Personal information is stored securely.
• Use of cookies for faster access to the site.

PayPal, Klarna, Visa, MasterCard, Discover, Apple Pay, Google Pay, etc.

• Log into Alaurs account, go to My Account, and edit personal information.

• Wait for updates from the shipping company.
• If no update after a few days, submit a ticket on the Contact Page.

• Click unsubscribe link at the bottom of every email.

• Money is taken immediately upon authorization.
• Alaurs takes responsibility for preventing loss or misuse of personal information.

1. Ensure the code is not expired.

2. Confirm the code meets usage conditions (e.g., specific items, minimum price).

3. Some codes apply only to full-priced items, not items on sale.

Privacy Policy HERE

Terms and Conditions HERE

• Email your ideas or product suggestions to support@alaurs.com.

• Each item's product page includes 'product details' with specific dimensions, sizes, etc.