RETURNS & REFUNDS
RETURN POLICY
Our primary goal is your complete satisfaction with your new purchase. If you find that you don't love it, don't hesitate to return it!
How to Return Your Order
- Re-pack the item(s) in the delivery bag.
- Register your return in our Return Portal at Alaur.com/Return
- Upon registration, you'll receive an email with your return label and instructions within 2-3 business days.
- Attach the return label to the parcel, book a pick-up with DHL, and hand over your package with provided documents.
- After processing, you'll be notified via email. Save the receipt and return tracking number until your refund is processed.
Return Policy
- 15-day return policy for items postmarked within the original purchase date.
- Items must be unworn, unwashed, undamaged, with all original tags attached.
Return of Sale Items
- Sale items may be refunded at the discounted price, not the original price.
Non-Returnable Items
- Clearance & Flash Sale items, washed/used items, items over 15 days return time.
- Questions? Submit a ticket on the contact page; response within 24 hours on working days.
Return/Exchange Status
Check under your Alaurs Account.
- Most returns processed within 3 business days after receiving the package.
- Refunds issued within 3-5 business days to the original payment method.
- Exchange replacement dispatched within one week.
- Keep tracking number or return receipt for reference.
Return Receipt Confirmation
- You'll receive an email when your return is received.
- Processed and refunded within 14 days.
Return or Exchange Process
- Acceptance of unworn, unwashed, unaltered, and unused merchandise for a full refund within 15 days.
- No returns from 3rd party retailers. See full policy Here (link)
Defective/Wrong/Stained Item
- Submit a ticket on the contact page within 24 business hours.
- Provide order number, item name, issue description, and clear photos.
Returning Two Orders Together
- No, only items from the same order can be in a return parcel.
Accidentally Returned Wrong Item
- Not responsible for items returned by mistake.
- If found, request return at your expense for shipping fees.
Missed DHL Pick-Up Appointment
- If DHL missed your appointment, call your local DHL Express to reschedule.
REFUNDS
Discover our fast refunds and processing, guaranteeing quick returns on canceled orders. Our payment procedures are transparent and efficient, easing concerns. For full clarity on refunds, visit our dedicated section. We prioritize your trust, striving for a convenient and clear refund experience.
Full Refund Eligibility
- Full refund for unworn, unwashed, undamaged items with all original tags attached.
- Excludes return shipping fee and non-returnable items.
- Coupon codes will not be refunded as monetary value.
Refund Processing Time
- Upon receiving returned items, it takes up to 3 business days to process the refund.
- The refund timeline varies:
- Credit/Debit card: 3-15 business days (depending on the financial institution).
- PayPal: 48 hours.
Cancelled Order Payment
- If your order was cancelled, and money was deducted, it will be reversed back to your bank account within 2 to 5 days.
- If not, contact us for assistance.
Refund to Closed Credit Card
- Refunds are issued to the original payment method.
- If your credit card is closed, the refund is directed to your bank account.
- Contact your bank after refund confirmation to redirect the transaction to the desired account.